Refund Policy

1. Subscription Refunds

We offer the following refund options for our subscription plans:

• 14-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 14 days of your initial subscription purchase.
• Prorated Refunds: After the initial 14-day period, we may offer prorated refunds for the unused portion of your subscription at our discretion.
• Annual Subscriptions: For annual subscription plans, refunds beyond the first 14 days are evaluated on a case-by-case basis.

Refunds will be processed using the same payment method used for the original purchase and may take 5-10 business days to appear on your account.

2. Refund Eligibility

Refund requests are generally approved under the following conditions:

• The service did not function as advertised or documented.
• Technical issues prevented you from using the service properly, and our support team was unable to resolve them.
• The request is made within the 14-day money-back guarantee period for new subscriptions.

We reserve the right to reject refund requests that do not meet these criteria or show evidence of abuse of our refund policy.

3. Non-Refundable Items

The following are generally not eligible for refunds:

• Any subscription after the 14-day money-back guarantee period has expired, except at our discretion.
• Additional services or add-ons purchased separately from the main subscription.
• Subscriptions that have been extensively used or where our API limits have been reached.
• Subscriptions canceled after renewal if the cancellation occurs after the billing date.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at contact@indexmyurls.com with the subject line "Refund Request".
2. Include your account email address and the reason for your refund request.
3. Provide the date of purchase and subscription plan.
4. Our team will review your request and respond within 2 business days.

5. Subscription Cancellation

Canceling your subscription is different from requesting a refund:

• You can cancel your subscription at any time from your account dashboard.
• Cancellation will stop automatic renewals but will not automatically issue a refund.
• After cancellation, you will continue to have access to the service until the end of your billing period.
• To request a refund after cancellation, you must contact our support team separately.

6. Special Circumstances

We understand that special circumstances may arise. In cases of:

• Extended Service Outages: If our service experiences extended downtime (more than 24 consecutive hours), you may be eligible for a prorated refund for the affected period.
• Major Feature Changes: If we remove a major feature that was key to your subscription decision, you may request a review for a partial or full refund.
• Account Issues: If you're unable to access your account due to technical issues on our end, we'll evaluate refund requests on a case-by-case basis.

7. Business and Enterprise Plans

Business and Enterprise plans may have different refund terms as specified in their respective contracts. The terms outlined in your contract will supersede this general refund policy.

8. Policy Changes

We reserve the right to modify this refund policy at any time. Any changes will be published on this page with an updated effective date. The policy in effect at the time of your purchase will apply to your refund request.

9. Non-Refundable Fees

Please note that certain fees are non-refundable, even when a refund is approved:

• Transaction Fees: Payment processing fees charged by our payment processor (Paddle) are non-refundable.
• Taxes: In certain jurisdictions, we may be unable to refund taxes that have already been remitted to tax authorities.
• Currency Conversion Fees: Any fees incurred due to currency conversion during the initial purchase are not refundable.
• Administrative Fees: A small administrative fee may be deducted from refunds processed after the initial 14-day guarantee period.

The exact amount of non-refundable fees will be clearly communicated to you during the refund process.

10. Refund Process by Payment Method

As we use Paddle as our payment processor, refund timelines and processes vary by payment method:

• Credit/Debit Cards: Refunds are processed back to the original card used for purchase. While we process refunds immediately upon approval, it may take 5-10 business days for the funds to appear in your account, depending on your card issuer's policies.
• PayPal: Refunds to PayPal accounts are typically processed within 1-3 business days after approval.
• Bank Transfers/Wire Transfers: Refunds via bank transfer may take 7-14 business days to process due to international banking procedures and verification requirements.
• Alternative Payment Methods: For payments made through alternative methods (e.g., AliPay, WeChat Pay), refund processing times vary by provider and may take up to 14 business days.

For all refunds, you will receive an email confirmation when the refund is initiated through Paddle's payment system. If you have not received your refund within the expected timeframe, please contact us for assistance.

11. Contact

If you have any questions about our refund policy, please contact us at: contact@indexmyurls.com.

Last updated: May 8, 2025